Contact Us

By Phone:

Customer Care: 712-271-4000

Toll Free Customer Care: 866-901-5664

By Mail or in Person:

Find a Long Lines store near you!

Mailing Address:
Long Lines
PO Box 67
Sergeant Bluff, IA 51054

Hours of Operation:
See announcement below

Closed weekends and major holidays.

Retail Stores

Due to the recent developments in the COVID-19 situation we have modified our store hours.

  • Sergeant Bluff - Open 9AM-1PM and 2PM-5PM
  • South Sioux City - Closed
  • Storm Lake - Closed
  • Onawa - Closed
  • Orange City - Open 9AM-12PM and 1PM-5PM
For all questions, please contact Customer CARE at 712-271-4000.

Normal Store Hours

Sergeant Bluff

504 4th Street
Monday - Friday
8:00am - 5:00pm

Storm Lake

118 East 5th Street
Monday - Friday
9:00am - 5:00pm

& 2nd & 4th Saturday

South Sioux City

1711 Dakota Ave
Monday - Friday
9:00am - 12:00pm & 1:00pm - 5:00pm


418 E. Iowa Ave
Tuesday, Thursday & Friday
7:30am - 4:00pm

Orange City

616 8th Street SE
Monday - Friday
9:00am - 12:00pm & 1:00pm - 5:00pm

By Email:

Please fill out the appropriate form below to contact us.

Order/Upgrade Form

Use this form to order new cable television, digital phone and Internet service, or to upgrade your existing service.

Check Service Availability Form

Use this form to see if Long Lines services are available at your address.

Business Inquiry Form

Use this form to contact our Business Class Service Group for more information and a free customized quote on services for businesses such as Digital Television, High Speed Internet, Digital Phone, and 50 channels of digital music.

Technical Repair - Cable TV, Internet and Phone

Use this form to report technical service problems. For emergency service contact Customer CARE at 866-901-5664

Advertising Inquiry Form

Use this form to contact our advertising sales department to discover how cable television advertising can benefit your business.

General Contact Form

Use this form for general comments, questions and suggestions about our products and service. (Please do not use this form to report technical service issues - use the Technical Repair form above.)