GOCare FAQs

1What is GOCare?
GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more).  Information can be initiated by either Long Lines Broadband or the customer with the use of “KEYWORDS”.  More information can be found at our website at https://www.longlines.com/support/go-care

2 Will I constantly be getting messages from LONGLINES?
No. Long Lines Broadband will send customers 3 - 5 messages per month: (1) statement is available; (2) balance amount & date due; (3) a payment confirmation (when payment is posted); and if necessary (4) your payment is due (and/or past due). Messages may also be sent on irregular events (outage notifications or appointment confirmations) if applicable.  Messages will be sent between 8:00 a.m. and 10:00 p.m.  No text messages will be sent after 10:00 p.m.  However, customers may initiate any of these inquiries at any time by using the keywords.

3) Will you sell my information to others?
No. Long Lines Broadband protects its customers and their account information and will never sell or share it for any reason.  You will only get text messages from Long Lines through the GOCare service.

3How much will GOCare cost me?
Long Lines Broadband does not charge for GOCare.  Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.  

4) Do I have to use GOCare?
Long Lines Broadband customers agree to accept text messages per the Company’s Account Terms and Conditions. Customers can opt-out at any time by texting STOP to 90622.  

5) How do I Opt-In (after I opted-out)? 
You can text LONGLINES to 90622 and follow the prompts or call LONGLINES and a CSR can authenticate who you are and send an invitation to your mobile phone to Opt-In. If you receive an invitation from the CSR, you will simply reply ACCEPT to that invitation to Opt-In.

6)  Does Capitalization matter when I am texting to the Company? 
No.  GOCare recognizes upper and lower-case letters as the same.

7) What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number.  Please ensure you update your Long Lines Broadband account with your new mobile contact number (and delete the old mobile number).  

8) How do I Opt-Out of or stop receiving the GOCare message alerts?
To Opt-Out, simply text STOP to 90622 and follow the prompts.  

9) Which wireless carriers support the GOCare text message service?
Virtually all domestic wireless carriers support the GOCare service offering.