Customer Support

General

Internet

Flight Gigabit

Television

General

How do I contact Long Lines?

Long lines can be contacted four ways:

Phone: Customer Support: 712-271-4000

Email: info@longlines.biz

In Person: Find a Long Lines store near you.

Mail:
Long Lines
PO Box 67
Sergeant Bluff, IA 51054

Where are you located?

Click here to locate a Long Lines store near you!

How do I find out if service is available to my home?

Please fill out the check service availability form on this web site, or call our office at 866-901-5664 Our customer service reps will be able to tell immediately if cable has ever been connected to your home. If so, we can service it. However, if your home has never had cable service before, one of our technicians will stop by to see if we can service your location. The tech will not have to come in your home at this time, so there is no need for you to be there. He will then notify our office of his findings, and we will contact you.

What channels are available?

Click here to view our channel lineup

How soon can I get my cable connected?

If your home has never had cable, the length of time depends on your location and will be estimated on an individual case basis.

How long must I wait for the installer the day of installation?

Your time is valuable! That's why we set up appointments.

What if I forget the date of my installation?

Feel free to contact our office anytime you have a question. You can request to have our office call you a half hour before your install time.

If I miss the installer, what should I do?

You know you missed the installer if you find a yellow tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time.

Flight Gigabit

What does 1 Gigabit per second Internet mean?

The connection speed available at the device we install on your premises is capable of transmitting 1,000,000,000 bits of information every second. Understand that your actual throughput speed depends on many factors.

Why would I want Long Lines Broadband Flight 1Gbps service in my home or business?

Because this is the most advanced, cutting edge technology that can dramatically change the way you interact with the Internet. To start, here are some key benefits to consider:

For Your Home:

• Browse the Web with instant page changes, photo sharing, shopping and more with no buffering.
• An amazingly fast, richer multi-player gaming experience.
• Stream Multiple movies simultaneously on devices throughout your home.
• Imagine a future with everything from virtual doctor appointments, remote access to the classroom, and even live participation in public events, right from your living room

For Your Business:

• Download and upload huge files in a flash
• Video conferencing
• Best experience for multiple employees
• Perfect for data-hungry applications
• E-commerce
• Increased productivity and more!

What do I need to know about Internet speeds and Flight?

We want to make certain you enjoy all of the benefits offered by Long Lines Broadband Flight gigabit speeds! Our engineers and technicians have put a lot of work into designing systems to help deliver that gigabit experience inside your home. First, we pull a fiber optic connection directly to your home and connect it to an Long Lines Broadband provided Optical Network Terminal (ONT).

Wired Devices

Although Long Lines Broadband Flight provides 1 Gigabit speeds, there are a number of factors that can cause your network speeds to slow down. Some of these include:

• Network interface card capabilities: If your computer, laptop, and tablet has a 1 Gig network interface card, the device has the ability to communicate with Long Lines Broadband Flight fiber network at 1 Gig speeds when connected to the Network Box with an Ethernet cable. Some devices that have a 1 Gig network card may not communicate at that speed inside the device, which can also affect your overall communications speed.
• Older network hardware: Many factors affect upload and download speed, including the type and age of hardware, the operating system, web browser, and the other applications. Even devices as new as 2-5 years may not be capable of 1 Gig throughput. When performing network speed tests, make sure your device is wired to the network with no other applications running.
• Slow connections between Long Lines Broadband Flight fiber network and the websites you visit: Not all points on the Internet between Long Lines Broadband Flight fiber network and the websites you visit (including speed test websites) necessarily run at 1 Gig. Even if our network and your devices are can accommodate 1 Gig speeds, you may not receive 1 Gig speeds from end to end - often due to heavy traffic or rerouting delays on other parts of the Internet.

Wireless Devices

Wireless adapters typically do not accommodate the full 1 Gig speed. To get the fastest possible network speeds, you should use a wired connection. If you do use wireless devices with Long Lines Broadband Flight 1 Gig service , you can still expect much faster speeds than you would get with other types of wireless access. Wireless speeds can be improved by reducing exposure to interference from outside sources that can cause significantly reduce network speeds for wireless devices.

What speeds can I expect to receive on various mobile devices?

This section describes the maximum expected speed based on real-world conditions with common mobile devices. Where a range is displayed, the exact speed depends on the equipment you have (such as device types/models, locations of equipment relative to your Wi-Fi devices) and the 802.11 version your device uses.

What speeds can I expect to receive on various laptop computers?

This section describes the maximum expected speed based on real-world conditions. Where a range is displayed, the exact speed depends on the equipment you have (such as device types/models, locations of equipment relative to your Wi-Fi devices) and the 802.11 version your device uses.

Do I need to buy new devices?

Probably not, unless they are older. Any device between the modem and your computer could be a weak link in the chain, limiting the speed of the connection. These devices may include your firewall, router, switch and laptop, tablet or smartphone. Check the documentation for the specific devices to find out the maximum speeds. Newer equipment with a 1000BaseT network interface card may support up to 1 Gbps speeds. However, most smartphones and tablets are limited to speeds well below 1 Gbps. Check for your devices' performance characteristics here.

What types of cables will be used with Long Lines Broadband Flight Gigabit?

CAT5e and Cat6 Ethernet cables best support Long Lines Broadband Flight Gigabit speeds.

Do I need additional equipment?

No. When we install your new home Internet service we will activate an Ethernet port that will connect to your computer or network device.

Will I need a modem?

You do not need a modem. Long Lines Broadband will provide the device that the fiber connects to (Optical Network Terminal).

Can I buy my own modem?

No, Long Lines Broadband Flight Gigabit service does not use a modem. It uses an Optical Network Terminal (ONT) that we will provide as part of the service.

Will I be able to use WiFi with Long Lines Broadband Flight Gigabit?

Yes. The equipment we will provide is designed to give you faster Internet access either through the wired connection. You may also connect a wireless router to the device that Long Lines Broadband Flight provides. For the best performance, we recommend you use an 802.11AC router with 3 X 3 antenna and multiple streams. Long Lines Broadband can provide these routers for an additional charge.

Can I use my own wireless router?

Yes. We recommend an 802.11ac router with a minimum of 3 X 4 antenna configuration and multiple streams to receive the best wireless experience. For robust speed throughout your home, you should consider a wireless mesh product from Long Lines or consumer models like eero, Netgear Orbi or Linksys Velop. Please note that wireless speeds are dependent on the device capabilities.

Will my WiFi connection be as fast as a wired connection?

No, WiFi connections are slower than wired connections. We recommend an 802.11ac router with a minimum of 3 X 3 antenna configuration and multiple streams to receive the best wireless experience. Please note that wireless speeds are dependent on the device capabilities.

What is fiber optic cabling and what are its benefits?

Fiber optic cabling contains one or more strands of glass. Digital pulses of light carry signals along the line at the speed of light. This is the preeminent technology for Internet speed and reliability - it offers the highest speeds, best signal transmission, and best reliability in adverse weather conditions.

Is the speed the same in both directions (uploading and downloading)?

Yes, this is one of the great technological benefits of the service. Long Lines Broadband’s service will deliver 1Gbps upload AAn Long Lines Broadband Optical Network Terminal (ONT) will be placed on the side of your home or business, which will house the fiber connections from the home or business to the rest of the Long Lines Broadband Flight fiber network. Fiber optic cable will also be run underground or overhead (following utilities) from the street to the box on the side of your home or business. ND download. This is particularly important for home-based businesses and two-way video conferencing sessions among other benefits. Actual transmission speeds will depend on your equipment.

Will there be a need to place any equipment on my home or business?

An Long Lines Broadband Optical Network Terminal (ONT) will be placed on the side of your home or business, which will house the fiber connections from the home or business to the rest of the Long Lines Broadband Flight fiber network. Fiber optic cable will also be run underground or overhead (following utilities) from the street to the box on the side of your home or business.

How far does the fiber actually go into my house or business?

Fiber connects to an Optical Network Terminal (ONT) in your home or business. This allows Ethernet services to connect to devices in the building.

What can I expect on the day of the Long Lines Broadband Flight fiber installation?

On the day your installation is scheduled, our dispatcher will give you a confirmation call before the installer arrives. When our Installation Specialist arrives, he or she will ask you where you want the equipment placed and will be ready to offer advice about positioning the devices to optimize your signal throughout the home or business. If possible, plan to have all your devices in their permanent locations prior to the arrival of the installer. Clear other items out of the areas where you think the Installation Specialist might be working. Your feedback is welcome and appreciated in order to provide you a successful installation.

If you plan to use the Long Lines Broadband wireless access point, you’ll want to figure out a location where you can get reliable coverage throughout the house or office area. The installer will string network cable to join that location to your Long Lines Broadband Optical Network Terminal (ONT).